Privacy Policy

In this Privacy Policy, the following terms carry the meanings assigned to them below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.
• "Platform" means the sviph5 website at https://sviph5.cam and all associated services, including account management, game interfaces, payment processing, and customer support tools.
• "We," "Us," "Our," or "sviph5" refers to the operator of the Platform and its affiliated entities responsible for data processing.
• "You" or "Player" means any individual who accesses the Platform, registers an account, or submits personal data to sviph5 in any form.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, transfer, and deletion.
• "Data Controller" means sviph5 as the entity that determines the purposes and means of processing Personal Data.
• "Third Party" means any entity other than sviph5 and the Player — including payment processors, identity verification providers, game studios, and regulatory authorities.
• "KYC" means Know Your Customer — the identity verification process through which sviph5 confirms a Player's identity prior to processing withdrawal requests.
• "Cookies" means small data files stored on your device by the Platform to enable functionality, remember preferences, and support analytics.

sviph5 collects Personal Data in the following categories, depending on how you interact with the Platform:

sviph5 collects Personal Data through the following mechanisms:

3.1 Direct Submission

Data you provide directly when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, or update your account settings. This includes all information entered into forms or communicated via live chat and email.

3.2 Automated Collection

When you access the Platform, our servers automatically record Technical Data including your IP address, browser type, device identifiers, and session information. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 9 of this policy.

3.3 Third-Party Sources

In certain circumstances, sviph5 may receive Personal Data about you from third-party sources, including:

• Identity verification providers — who confirm the authenticity of the documents you submit during KYC.
• Payment processors — including Indonesian banks (BCA, BRI, BNI, Mandiri, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), who share transaction confirmation data with us.
• Fraud prevention partners — who flag suspicious activity patterns associated with your device or IP address.
• Affiliate and referral partners — who may share limited data (such as a referral code or campaign identifier) when you arrive at sviph5 via their platform.

sviph5 processes your Personal Data for the following specific purposes:

• Account Creation & Management: To register your player account, authenticate your identity at login, and maintain your account settings and preferences.
• Identity Verification (KYC): To verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your payment methods are legitimately owned by you.
• Payment Processing: To process deposits and withdrawals in IDR via your selected Indonesian bank or e-wallet, and to maintain a complete transaction record for audit and dispute resolution purposes.
• Service Delivery: To provide access to casino games, sports betting markets, togel (Indonesia's traditional numbers lottery) products, and all other Platform features you use.
• Responsible Gaming: To monitor your gaming behaviour, identify patterns that may indicate problem gambling, and apply account controls (deposit limits, self-exclusion) where necessary or requested.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorized account access.
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and fulfil our anti-money-laundering (AML) and counter-terrorism-financing (CTF) obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and deliver effective assistance through our 24/7 Indonesian-speaking support team.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive such communications.
• Platform Improvement: To analyse usage patterns, improve game performance, and enhance the overall player experience on the Platform.

sviph5 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and sviph5 — including account management, payment processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC, AML, CTF, and data retention obligations — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and service improvement is based on sviph5's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies is carried out only where you have provided explicit, informed consent. You may withdraw consent at any time by updating your account preferences or contacting support.

sviph5 does not sell your Personal Data. We may share your data with carefully selected third parties only in the following circumstances:

6.1 Service Providers

We share data with third-party service providers who assist us in operating the Platform, including payment processors (Indonesian banks and e-wallet providers), identity verification partners, cloud hosting providers, customer support software vendors, and game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. All service providers are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

6.2 Regulatory & Legal Disclosure

sviph5 may disclose Personal Data to governmental authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, including in response to a valid court order, subpoena, or regulatory investigation. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event that sviph5 undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address before your data becomes subject to a materially different Privacy Policy as a result of such a transfer.

6.4 Fraud Prevention Networks

sviph5 participates in industry fraud prevention networks. We may share certain Technical Data and account activity indicators with these networks to protect the Platform and other players from fraudulent behaviour. Data shared in this context is limited to what is strictly necessary for fraud detection purposes.

sviph5 retains your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• KYC Documents: Retained for the duration of your account and for five (5) years following account closure. Physical or digital copies of identity documents are stored in encrypted, access-controlled environments.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, to support dispute resolution and service quality review.
• Technical & Usage Data: Retained for up to thirteen (13) months for analytics purposes, after which it is aggregated or deleted.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to the minimum retention periods above.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that prevents re-identification.

Our security infrastructure includes, but is not limited to, the following measures:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive Personal Data stored on our servers is encrypted using AES-256 encryption.
• Access Controls: Access to Personal Data is restricted to authorized sviph5 personnel on a strict need-to-know basis, enforced through role-based access control (RBAC) systems.
• Two-Factor Authentication: Administrative access to systems that store Personal Data requires multi-factor authentication.
• Regular Security Audits: Our systems undergo periodic penetration testing and security audits by qualified third-party cybersecurity specialists.
• Intrusion Detection: We deploy automated intrusion detection and prevention systems (IDS/IPS) to monitor for and respond to unauthorized access attempts in real time.

While we take every reasonable precaution to protect your data, no security system is completely impenetrable. In the event of a confirmed data breach, we will notify affected Players and the relevant authorities in accordance with applicable legal requirements.

sviph5 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyze usage patterns. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and security controls. Strictly necessary cookies cannot be disabled without impairing Platform functionality.

9.2 Performance & Analytics Cookies

These cookies collect anonymized data about how Players interact with the Platform — including which pages are visited most frequently and how long sessions last. This information is used to improve Platform performance and user experience. These cookies are set only where you have consented.

9.3 Functional Cookies

These cookies remember your preferences — such as language settings, preferred payment method, and display options — to provide a more personalized experience. Disabling functional cookies may affect certain Platform features.

9.4 Marketing Cookies

With your consent, sviph5 may set marketing cookies to track referral sources and deliver relevant promotional content. These cookies do not share your data with external advertisers and are used solely within the sviph5 ecosystem.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the availability and performance of Platform features.

As a Player on the sviph5 platform, you have the following rights in respect of your Personal Data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond within 30 days of receiving your request.

sviph5 takes age verification seriously. During the registration process, Players are required to confirm that they are at least 21 years of age. This declaration is subsequently verified through our KYC process, which requires submission of a valid government-issued ID (such as an Indonesian KTP or passport) confirming date of birth.

If you believe that a minor has registered an account on the Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

sviph5 operates globally, and your Personal Data may be processed on servers located outside of Indonesia. Where data is transferred to a jurisdiction that does not provide an equivalent level of data protection, sviph5 ensures appropriate safeguards are in place, including:

• Standard contractual clauses approved by recognized data protection authorities, binding the recipient to uphold data protection standards equivalent to those described in this policy.
• Binding data processing agreements with all third-party service providers that receive Personal Data, requiring them to implement appropriate technical and organizational security measures.
• Restrictions limiting the use of transferred data strictly to the purpose for which it was originally collected.

By using the Platform, you acknowledge that your Personal Data may be processed in jurisdictions outside Indonesia. sviph5 remains responsible for ensuring that any such processing meets the standards set out in this Privacy Policy.

sviph5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify you via your registered email address and display a prominent notice on the Platform at least 7 days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised terms, you must cease using the Platform and contact support to close your account.

We encourage you to review this Privacy Policy periodically. The current version is always accessible at https://sviph5.cam/privacy-policy and supersedes all prior versions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact sviph5 through the following channels:

• Live Chat: Available 24/7 directly through the Platform. Our support team includes native Indonesian-speaking agents who can assist Players from Jakarta, Surabaya, Medan, Bandung, Bali, and across Indonesia. Response time: 2–5 minutes during peak hours (09:00–22:00 WIB).
• Email: [email protected] — responses within 2–6 hours for general inquiries; data rights requests are acknowledged within 5 business days and fulfilled within 30 days.

When submitting a data rights request, please include your registered email address and a clear description of the request so we can locate your account and process your request efficiently. We may need to verify your identity before fulfilling certain requests, particularly deletion and data portability requests.